terms & conditions

General

As the client, you are responsible for maintaining safe access into and out of the yard,provide immediate notification of any changes in the number of pets and prompt payment of balances due.

Services are charged on a monthly basis to the credit card on file. Additional cleanup fees may apply based on the number of pets, size of the property and the last time property was cleaned.
We assume no liabilities for damages to yards, gates, pets or other properties.
Fees and Promotions are subject to change at any time. You will be notified at least two (2) weeks prior to any changes.
Please notify us within 24 hours of service if there are any issues with your service so we can address and correct the situation.
Either party may terminate service (in writing) at any time. Unpaid balances are due within 15 days.
By initiating service, both parties agree to the terms, conditions and responsibilities as defined herein.

All quotes provided through the website or over the phone are usually accurate, however, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.
Customers who choose to pause services for any reason will be subject to initial cleaning fees before being added to the monthly service again.
Payments for initial or one-time cleanups are due upon completion of the job. Your bill will then be pro-rated for the remainder of the month. Billing will then occur on the first of the month moving forward prior to receiving services.
If payment is not received before the first cleaning of the month you will be removed from the service schedule.
The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.

Ruff Stuff operates 12 months a year and will always show up when weather conditions are safe regardless of rain, snow, or other unfavorable weather conditions. As long as we are able to effectively complete service, your scheduled date will remain the same.
If we are unable to provide service for one week due to weather conditions we will perform double duty the following week and you will still be charged for the full month. This is because there is just as much pet waste and time spent on each yard.

If we are unable to gain access to your yard because the gate has been locked or your dog(s) are outside, you will still be charged for the cleaning, however, your Ruff Stuff technician will pull double duty the following week.
Our Technician will knock at the door and make all attempts to contact you before skipping your yard that day.

While Ruff Stuff enjoys being introduced to your dogs, we do ask that you keep your pets inside during service to maintain safe conditions for your pets and our scoopers – and allow for a thorough and efficient service.

If we are unable to clean due to a dangerous dog you will still be charged for the visit and we will pull double duty the following week.

Ruff Stuff does not require a contract term. Clients can cancel services at any time for any reason with 48-hour notice. Customers can call or email a Ruff Stuff representative to cancel.

Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.